Whether it's a minor fault or a complete breakdown, our skilled engineers will diagnose the problem quickly and get your boiler back working safely – with honest advice and transparent pricing every step of the way.

A boiler breakdown – especially in the middle of winter – can be stressful, uncomfortable and inconvenient. That's why Gold Boiler Care offers a fast and reliable repair service to get your heating back up and running as quickly as possible. Our friendly, experienced engineers are based locally in Bournemouth, meaning we can often be with you the same day.
We believe in being completely upfront with our customers. When we arrive, we'll diagnose the problem, explain exactly what needs doing and give you a clear price before we carry out any work. No hidden costs, no surprises – just straightforward, honest service from a team you can trust.
We don't just fix the problem and disappear – we fix it properly. Using genuine parts and our expert knowledge, we'll carry out every repair to the highest standard, ensuring your boiler is not only working again but running safely and efficiently for the long term.
Once your boiler is back up and running, it might be worth considering one of our service plans. They're an easy, affordable way to keep your boiler maintained and covered throughout the year – giving you priority call-outs, regular servicing and that all-important peace of mind, so you're never caught out again.
Getting your plumbing or heating project started is simple. Our straightforward booking process ensures you'll get the help you need quickly and efficiently.
Reach out to our friendly team via phone or email. Let us know what service you're interested in, and we'll respond promptly to discuss your requirements.
We'll schedule a convenient time to assess your needs. For larger projects, we'll arrange a free home survey to understand the scope of work and provide an accurate quote. For smaller jobs, we can often provide estimates over the phone.
Once you're happy with our proposal, we'll schedule your service at a time that works best for you. We'll confirm all details in writing and provide clear information about what to expect on the day of your scheduled works.
We aim to attend within 24–48 hours across Bournemouth, Poole, and Christchurch. GoldCare plan members receive priority response.
On a combi boiler this is commonly a faulty diverter valve or a failed plate heat exchanger. Both are repairable in most cases. Our engineers will diagnose and advise on the same visit.
Pressure loss is one of the most common boiler faults. It’s usually caused by a small leak, a faulty pressure relief valve, or air in the system. It can often be resolved quickly but should be investigated rather than repeatedly re-pressurised.
Don’t ignore it. Fault codes are your boiler’s way of flagging a specific problem. Call us on 01202 944416 and quote the code — we can often give you an initial diagnosis over the phone.
Generally yes if it’s under 10 years old and the repair cost is under 50% of a replacement. Our engineers will always give you an honest assessment rather than push you towards a new boiler unnecessarily.
Yes — we charge a standard diagnostic fee for the initial visit, which covers the engineer’s time to assess and diagnose the fault. This is clearly communicated before booking so there are no surprises.